INFORMATION ABOUT COVID-19
Lapoint has an extensive experience in handling various types of events around the world, and it is important that our guests feel safe traveling with us.
We are monitoring the development closely in each of our destinations and we are in contact with health authorities in each country and are following their guidelines if there will be reported outbreak of COVID-19 (coronavirus) in our close area.
We encourage all of our guests and staff to follow preventive action guidelines given from the World Health Organisation: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
We also encourage our guests to follow the recommendations of travel advice from the Ministry of Foreign Affairs in your country. Lapoint as a Norwegian registered company will follow all the advice and regulations from the Norwegian Ministry of Foreign affairs. You can read more about it here (content in link is in Norwegian):
https://www.regjeringen.no/no/tema/utenrikssaker/reiseinformasjon/korona_info/id2691821/
Lapoint is offering rebooking opportunities for all bookings with travel dates 2023. Rebooking needs to be done 7 days prior to arrival date. Customer can rebook to any camp with arrival date within 12 months of change date. If a customer wish to rebook the camp to another destination, the invoice will be adjusted according to the new destination’s selling price.
If you buy your trip now, we are also offering free cancellation up to 7 days before arrival date.
In all cases we advise you to always follow these steps:
1. Contact your private insurance company for any refund requests
2. Contact your flight company for issues regarding your tickets
*For group trips different cancellation terms will apply. Please contact customer support for more info.
QUESTIONS AND ANSWERS IN FAQ:
We have tried to gather the most frequently asked questions about the COVID-19 Virus for you here, we hope this helps clear any doubts you might have regarding your Lapoint booking.
Q: I haven’t made a booking yet, and now I am afraid of doing so, what are my rights in relations to the COVID-19 virus and traveling with Lapoint?
A: We strongly advise you to add our cancellation insurance when doing a booking with us. This can only be added upon booking time. Without this insurance we will try to accommodate you the best we can if your booking is directly or indirectly affected by the COVID-19 (Coronavirus).
Q: Generally speaking, what does Lapoint offer for customers who already have a booking:
A: Lapoint is offering rebooking opportunities for all bookings with travel dates 2023. Rebooking needs to be done 7 days prior to departure. Customer can rebook to any camp with arrival date within 12 months of change date
Q: I am afraid, I do not want to travel. What are my options?
A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customer can rebook to any camp with arrival date within 12 months of change date
Q: I want to keep dates but change destination. Is that possible?
A: As long as we have space on any other destination, we will try to accommodate this wish. If we don’t have any availability on the desired camp destination, we will try to change the dates of your travel as long as you make this change before 7 days of scheduled arrival date.
Q: I want to cancel my trip. What do I need to do?
A: If you have bought Lapoint´s cancellation insurance you can cancel your trip until 1 day prior to departure by sending an email to [email protected], [email protected], [email protected] or [email protected]. Cancellations after the arrival date are not considered valid.
Cancellation terms without insurance
The Traveler’s cancellation of the Package Tour must be done in writing, either by mail or e-mail to [email protected], [email protected], [email protected] or [email protected] us a written cancellation with the number of your Booking Confirmation and your account number included, and we will refund the amount within 2 weeks from the cancellation date.
The date of which Lapoint Travels receive the cancellation will be crucial for the amount of the refund / the Traveler’s payment responsibilities.
Cancellation in days before departure; percentage of total refund:
From 61 days or more to arrival; 75% (you will be charged 25 % of the total amount)
60 days or less to arrival: 50% (you will be charged 50 % of the total amount)
Under 30 days to arrival: 0% (you will be charged 100 % of the total amount)
We can also help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customer can rebook to any camp with arrival date within 12 months of change date
Q: Norwegian Ministry of Foreign affairs (UD) is putting restrictions on travelling to the country of question
A: Customers can rebook to any camp with an arrival date within 12 months of the change date. Customers can get a refund if they have a booking with an arrival date in less than 2 weeks from the date of the restriction and only as long as the restriction is official. As soon as the restriction is lifted, the refund option is also lifted (e.g. no longer an option). We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: My flights got cancelled but there is no travel restrictions to the country
A: We advise you to contact your flight company or your private insurance company for more information. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: Airport is closed due to coronavirus
A: Please contact your flight company for details regarding your tickets. As this purchase was not made directly with Lapoint, Lapoint cannot assist in this matter.
We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: Flights to the destination are stopped
A: Please contact your flight company for details regarding your tickets. As this purchase was not made directly with Lapoint, Lapoint cannot assist in this matter.
We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date
Q: I am in quarantine and can not travel
A: Please contact your private insurance company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: I am in quarantine at destination/camp
A: The camp will accommodate you as best as possible, follow advice form staff and local health authorities, contact your private insurance company. As long as we have space and are open for business you are very welcome to extend your stay with us for an additional room cost.
Q: USA forbid all entrance from Europe
A: Please contact your flight company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: Country forbid you to enter
A: We advise you to contact your private insurance company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of the change date.
Q: The country I am travelling to is in «lockdown»
A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.
Q: The country I am in is in «lockdown»
A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.